TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Dilbaro. These Terms & Conditions govern your use of our website, dilbaro.co.in, and the purchase of products offered through our website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT DILBARO

Dilbaro is a Kashmir-rooted food brand inspired by the rich and diverse culinary heritage of Kashmir.

Through our products, we aim to celebrate traditional flavours, food culture and culinary knowledge while bringing carefully crafted Kashmiri-inspired foods to customers across India and beyond.

Our product range may include Kashmiri pickles, nut butters, dates jam and other food products introduced by Dilbaro from time to time.

2. USE OF OUR WEBSITE

You agree to use dilbaro.co.in only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems or servers.

• Interfere with the security or proper functioning of the website.

• Copy, reproduce or commercially exploit website content without permission.

• Provide false, inaccurate or misleading information while using the website or placing an order.

We reserve the right to restrict or terminate access to our website where necessary.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, ingredients and other information displayed on our website are accurate and up to date.

However:

• Product images are for illustrative purposes, and actual packaging may vary.

• Natural variations in colour, texture, aroma or appearance may occur depending on the product and ingredients.

• Product availability is subject to stock availability.

• We may modify, update or discontinue products without prior notice.

Customers are encouraged to carefully review product information before placing an order.

4. PRICING

All prices displayed on dilbaro.co.in are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Applicable taxes and other charges, where applicable, will be displayed during the checkout process.

While we make every effort to ensure pricing accuracy, Dilbaro reserves the right to correct pricing or product information errors. In such cases, we may cancel or correct an affected order after informing the customer where appropriate.

5. ORDERS

When placing an order, you agree to provide accurate and complete information, including your name, contact details and delivery address.

All orders are subject to acceptance and product availability.

Dilbaro reserves the right to refuse or cancel an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Payment authorization failure

• Incorrect or incomplete customer information

• Suspected fraudulent activity

• Technical or system errors

If an order is cancelled after successful payment, any applicable refund will be processed in accordance with our Refund Policy.

6. PAYMENTS

Payments made through our website are processed through authorized third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

Dilbaro does not intentionally store complete sensitive card or banking information required to process payments.

Payment processing may also be subject to the terms and policies of the respective payment service provider.

7. PRODUCT SAFETY, INGREDIENTS AND ALLERGIES

Our food products may contain ingredients that can cause allergies or sensitivities in certain individuals.

Depending on the product, ingredients may include nuts, mustard, spices, oils and other allergens.

Customers are responsible for carefully reviewing the product label, ingredient information and allergen details before consumption.

If you have a known food allergy, medical condition or dietary restriction, please consult a qualified healthcare professional before consuming a product where necessary.

Dilbaro shall not be responsible for adverse reactions resulting from the consumption of products where relevant ingredient or allergen information has been provided.

8. SHIPPING AND DELIVERY

Shipping and delivery of orders are governed by our separate Shipping Policy.

Delivery timelines may vary depending on the delivery location, courier operations, weather conditions, public holidays and other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

9. RETURNS AND REFUNDS

Returns, replacements and refunds are governed by our separate Return & Refund Policy.

Due to the nature of food products and hygiene considerations, eligibility for returns or refunds may be subject to specific conditions mentioned in the applicable policy.

10. INTELLECTUAL PROPERTY

All content available on dilbaro.co.in, including but not limited to:

• The Dilbaro name and branding

• Logo

• Website design

• Product names

• Text and written content

• Images and photographs

• Videos

• Graphics and artwork

is owned by or licensed to Dilbaro and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use any content from this website without prior written permission from Dilbaro.

11. THIRD-PARTY SERVICES

Our website may use third-party services for purposes such as payments, shipping, website functionality, analytics or other services.

These third-party services operate according to their own terms and policies. Dilbaro is not responsible for the independent policies or practices of third-party service providers.

12. LIMITATION OF LIABILITY

Dilbaro makes reasonable efforts to ensure that the information provided on our website is accurate and that our products are prepared and presented responsibly.

However, to the maximum extent permitted by applicable law, Dilbaro shall not be liable for indirect, incidental or consequential losses arising from:

• Use of or inability to use our website

• Technical interruptions or website errors

• Incorrect information provided by a customer

• Delays caused by third-party delivery services

• Events beyond our reasonable control

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

13. CHANGES TO THESE TERMS

Dilbaro reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when published on this page. We encourage users to review this page periodically.

Your continued use of the website after changes are published will constitute acceptance of the updated Terms & Conditions.

14. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of this website or purchases made through dilbaro.co.in shall be subject to the applicable laws and jurisdiction of India.

15. CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us:

DILBARO
Website: dilbaro.co.in
Email: contact@dilbaro.co.in
WhatsApp: +91 7420950823
Location: Bandipora, Jammu & Kashmir, India