SHIPPING POLICY

Last Updated: September 2026

At Dilbaro, we aim to ensure that your order reaches you safely and in good condition. This Shipping Policy explains how we process, dispatch and deliver orders placed through dilbaro.co.in.

1. SHIPPING LOCATIONS

Dilbaro currently ships to eligible locations across India.

Delivery availability may vary depending on the serviceability of your PIN code and our delivery partners.

We reserve the right to decline or cancel orders for locations that are not serviceable.

2. ORDER PROCESSING

Orders are generally processed after successful payment confirmation.

We aim to process and dispatch orders within 1–3 business days, subject to:

• Product availability

• Order volume

• Weekends and public holidays

• Operational requirements

In certain circumstances, processing may take longer. We will make reasonable efforts to keep customers informed where there is a significant delay.

3. DELIVERY TIME

Once dispatched, delivery timelines may vary depending on the delivery location and courier service.

Estimated delivery timelines are generally:

• Metro and major cities: 3–7 business days

• Other locations: 5–10 business days

These timelines are estimates and are not guaranteed.

Delivery may be affected by circumstances beyond our control, including weather conditions, courier delays, public holidays, natural events or other unforeseen circumstances.

4. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Delivery location

• Order value

• Product weight or quantity

• Promotional offers

Any free shipping offer, where applicable, will be clearly communicated on the website.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared with you through the contact details provided while placing your order, where tracking services are available.

Please ensure that your email address and phone number are entered correctly during checkout.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Dilbaro will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate address information provided by the customer.

If an order has already been dispatched, changes to the delivery address may not always be possible.

7. FAILED DELIVERY

If delivery cannot be completed due to reasons such as:

• Incorrect address

• Incorrect contact information

• Customer unavailable after reasonable delivery attempts

• Refusal to accept the order

the shipment may be returned to us.

Any additional shipping or re-delivery charges, where applicable, may be borne by the customer.

8. DAMAGED PACKAGES

If your package appears visibly damaged at the time of delivery, we recommend that you:

• Record an unboxing video, where possible.

• Take clear photographs of the package and product.

• Contact us within 24 hours of delivery.

Please refer to our Returns & Refund Policy for further information regarding damaged or incorrect orders.

9. SHIPPING DELAYS

While we work with reliable delivery partners, unexpected delays may occasionally occur.

Dilbaro shall not be held responsible for delays caused by circumstances beyond our reasonable control, including:

• Courier or logistics disruptions

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Other unforeseen events

We will make reasonable efforts to assist customers with shipment-related concerns.

10. CHANGES TO THIS SHIPPING POLICY

Dilbaro reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when published on this page.

11. CONTACT US

For any questions regarding shipping or delivery, please contact us:

DILBARO
Website: dilbaro.co.in
Email: contact@dilbaro.co.in
WhatsApp: +91 7420950823
Location: Bandipora, Jammu & Kashmir, India