RETURNS & REFUND POLICY

Last Updated: September 2026

At Dilbaro, we take great care in preparing, packaging and delivering our food products. Due to the nature of food and consumable products, our Return & Refund Policy is designed to ensure hygiene, food safety and fairness for our customers.

Please read this policy carefully before placing an order.

1. RETURNS

Due to hygiene, safety and the consumable nature of food products, products once delivered are generally non-returnable.

We do not accept returns simply because a customer has changed their mind after delivery.

However, we may consider a replacement or refund in the following situations:

• You received the wrong product.

• Your order was damaged during delivery.

• A product was missing from your order.

• You received an incorrect quantity.

• The product was received in a damaged or compromised condition.

2. DAMAGED OR INCORRECT ORDERS

If you receive a damaged, incorrect or incomplete order, please contact us within 24 hours of delivery.

To help us review your request, please provide:

• Your Order Number

• Clear photographs of the product and packaging

• An unboxing video, where available

• A brief description of the issue

Please do not dispose of the product or packaging until our team has reviewed your request.

Requests received after the specified reporting period may not be eligible for a replacement or refund.

3. REFUNDS

If your refund request is approved after verification, the refund will be processed to the original payment method used for the order, wherever applicable.

Refund processing times may vary depending on your bank or payment service provider.

Dilbaro reserves the right to determine whether a case qualifies for:

• A replacement product

• A partial refund

• A full refund

depending on the nature of the issue.

4. NON-RETURNABLE ITEMS

The following items are generally not eligible for return or refund:

• Products that have been opened, used or consumed after delivery.

• Products damaged due to improper handling or storage by the customer.

• Products where the original packaging has been tampered with after delivery.

• Products returned without prior approval from Dilbaro.

• Products where the complaint is raised after the applicable reporting period.

• Products where the issue is unrelated to damage, incorrect delivery or an error on our part.

5. CANCELLATION OF ORDERS

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed to the original payment method, subject to applicable payment processing timelines.

6. RETURN SHIPPING

If Dilbaro requests that an eligible product be returned for inspection, we will provide the necessary instructions.

Customers should not send products back without prior authorization.

Where a return is approved due to an error attributable to Dilbaro or damage during delivery, return arrangements will be communicated to the customer.

7. CONTACT US

For any questions or to report an issue with your order, please contact us:

DILBARO
Email: contact@dilbaro.co.in
WhatsApp: +91 7420950823
Website: dilbaro.co.in
Location: Bandipora, Jammu & Kashmir, India