Frequently Asked Questions

Dilbaro currently ships to eligible locations across India. Delivery availability depends on whether your PIN code is serviceable by our delivery partners.

Orders are processed after payment is confirmed. We aim to process and dispatch orders within 1–3 business days, depending on product availability, order volume, weekends and public holidays.

Once dispatched, delivery to metro and major cities generally takes 3–7 business days, and 5–10 business days to other locations. These are estimates and are not guaranteed.

Applicable shipping charges are shown at checkout before you complete your purchase. Any free-shipping offer will be clearly shown on the website.

When your order is dispatched we share tracking details using the email address and phone number you entered at checkout, where tracking is available. You can also see your order status in your account.

Because our products are food items, delivered products are generally non-returnable. If you receive a wrong, damaged, missing or incorrect-quantity item, contact us within 24 hours of delivery with your order number, clear photographs and, where possible, an unboxing video.

Approved refunds are processed to the original payment method. Processing times depend on your bank or payment provider.

Orders can be cancelled before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Store in a cool, dry place, always use a clean, dry spoon, and refrigerate after opening. Please check the label of each product for its specific storage instructions and best-before date.

Depending on the product, ingredients may include nuts, mustard, spices, oils and other allergens. Please read the product label and ingredient information carefully before consuming, especially if you have a food allergy.

Payments are processed by an authorised third-party payment provider (Razorpay). Dilbaro does not store your complete card or banking details.